Refund policy

Refund Policy

Last Updated: 8th October 2024

Thank you for choosing Culture Weave! We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below:

1. Eligibility for Refunds

• Items must be returned in their original condition—unused, unwashed, and in the original packaging with all tags attached.
• Custom-made or personalized items are non-returnable unless they arrive defective or damaged.
• Refund requests must be initiated within 7 Days of receiving your order.

2. Return Process

• To initiate a return, please contact our customer service team at cultureweaveindia@gmail.com or +91 9170907050.
• Include your order number and a description of the issue in your message.
• Our team will provide you with return instructions and a return shipping label if applicable.

3. Refund Processing

• Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, refunds will be processed, and a credit will automatically be applied to your original payment method within 72 Hours.
• Please allow additional time for your bank or credit card company to process the refund.

4. Exchanges

• If you receive a defective or damaged item, please contact us within 7 days to arrange for an exchange.
• Exchanges are subject to product availability.

5. Non-Refundable Items

• Gift cards and downloadable products are non-refundable.
• Sale items marked as non-returnable cannot be returned.

6. Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
• For international returns, you may be responsible for any customs duties or taxes.

7. Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return.
• If the item was not marked as a gift, the refund will be issued to the original purchaser.

8. Store Credit Option

• If you prefer, we can offer store credit instead of a refund for eligible returns.

9. Legal Compliance

• Our refund policy complies with applicable consumer protection laws.

10. Updates and Changes

• This policy may be updated periodically. Please check back for any changes or updates.

11. Contact Us

For any questions regarding our refund policy or to initiate a return, please contact us at:

• Email: cultureweaveindia@gmail.com
• Phone: +91 9170907050

Thank you for your support and for shopping with Culture Weave! We look forward to serving you.